Last updated: September 02, 2025

At Swacygap, shipping is designed for solid-wood furniture: easy to understand, tightly protected, and priced upfront. Many pieces are genuinely heavy; each box is built with stiff outer boards, dense foam, and corner guards. Large panels are strapped and marked “This Side Up.” Parcels move with trusted parcel networks, while oversized pieces travel with specialist furniture freight partners. From checkout through hand-off, Swacygap shows a clear price, a practical timeline, and careful handling at every stage.

Swacygap also offers apparel and small lifestyle items. These ship in padded mailers or compact cartons and typically move faster through parcel systems. For mixed carts (furniture + apparel), items may depart separately or from different facilities at no extra charge.

Where we ship

Swacygap ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

Swacygap cannot deliver to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories (for example: Puerto Rico, Guam, the U.S. Virgin Islands, and select outlying island regions in Europe and Australia). A street address (home or business) is required so heavy, solid-wood pieces can be handled safely.

If your address is outside the countries above, has limited vehicle access, or involves difficult stairs/elevators, please contact Swacygap before ordering so we can confirm options and any add-on services.

Carriers & service levels

Depending on destination, parcel size/weight, and network capacity, Swacygap uses UPS, FedEx, USPS (for select small U.S. parcels), and DHL Express for international routes to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada.

Furniture / large or heavy items (e.g., solid-wood tables) may ship via LTL freight with a liftgate for curbside delivery (driveway/curb only—no in-home placement). Freight carriers typically call or text to arrange a delivery window. Shipments may be palletized and shrink-wrapped for protection.

Some high-value shipments may require an adult signature in the U.S., UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada. If a signature is required, your tracking email will note it.

Apparel & small goods travel via parcel networks with end-to-end tracking. A signature is not required unless you request it at checkout or Swacygap adds it for security.

Processing time vs. shipping time

Processing time covers final quality checks, packing, and labeling before carrier pickup.

Shipping time is the in-transit window after the carrier collects your order.

Business days = Monday–Friday, U.S. public holidays excluded. International routes to UK/FR/DE/ES/IT/BE/PT/AU/CA may require extra time for customs/security inspections. Severe weather, local holidays, strikes, or carrier backlogs can add 1–3 business days. Address changes after dispatch may incur a re-route fee and delay delivery.

Apparel note: Apparel-only orders often clear processing quickly and may arrive sooner than the baseline windows below, depending on destination and network capacity.

Shipping times & costs (by region)

The price shown at checkout is the shipping charge you pay to Swacygap. Swacygap keeps it simple with flat rates and transparent free-shipping thresholds.

Furniture specifics: Solid-wood furniture is bulky and heavy. Carriers often charge by dimensional weight (size as well as mass); larger tables typically move via LTL freight with liftgate and cargo insurance. Multi-item orders may ship in multiple boxes to reduce risk of damage—no extra charge for split shipments. Where useful, cartons are consolidated on a pallet to protect edges and corners. Swacygap subsidizes part of the actual freight expense so you receive reinforced packing, careful handling, and clear totals at checkout.

Apparel & small goods: Apparel-only orders (usually ≤2 kg per parcel) use discounted parcel services. When the cart qualifies, a lower apparel rate may automatically appear at checkout and override the regional flat rate above. Free-shipping thresholds apply to the order total unless a promotional offer is shown at checkout.

Taxes & duties (international orders)

For international orders to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, Swacygap ships DDP (Delivered Duty Paid)—import taxes, VAT/GST, and customs processing are included in your checkout total. The carrier should not collect payment on delivery. If anyone requests payment at the door, do not pay—contact Swacygap and we will resolve it with the carrier.

Processing & dispatch

Most orders enter final checks & packing within 1–2 business days (Mon–Fri, U.S. public holidays excluded). Orders placed before 2:00 PM CST usually begin processing the same business day; later orders start on the next business day.

Pre-order or made-to-order furniture ships after completion—your order confirmation will include an estimated ship-by date. If items in your cart have different lead times, Swacygap may ship available items first or hold to ship together—your order confirmation will state which method applies. Apparel in a mixed cart may ship first if ready.

Ship-from / staging address

1506 N 17th St, Abilene, TX 79601 (primary dispatch point for orders to the U.S., UK, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal).

Furniture delivery, access & assembly

To protect heavy parts and make moving easier, many furniture items ship partially disassembled. Every furniture order includes a visual, step-by-step guide, and most include a basic tool (e.g., an Allen key). Typical setup time: 20–30 minutes for two adults. Please check all parts before assembly and work on a soft, clean surface to prevent scratches.

If your building has stairs, tight corridors, limited elevator access, gated entries, or truck restrictions, please tell Swacygap before shipment so we can suggest options. If you need room-of-choice delivery, stair carries, debris removal, or an exact-time appointment, let Swacygap know before shipment so we can quote available upgrades (third-party services; billed separately).

Missed freight appointments, liftgate refusals, address corrections after dispatch, or re-delivery requests may incur carrier fees charged at cost.

(Apparel orders do not require assembly and deliver to your door via parcel carriers.)

Tracking your order

When an order leaves the workshop & staging area at 1506 N 17th St, Abilene, TX 79601, Swacygap emails a shipping confirmation with your tracking number and a direct tracking link.

Tracking can take 24–72 hours to show movement—especially on international legs while customs scans are pending. Freight tracking may display “label created” until the carrier assigns the order to a local terminal. If there is no update after 72 hours, please contact Swacygap so we can check with the carrier. Apparel parcels generally update more quickly.

If something goes wrong

Please inspect your package as soon as it arrives.

If an item arrives damaged, contact Swacygap within 72 hours of delivery with your order number and clear photos or a short video showing the outer box, inner packing, and the affected areas. When possible, note visible damage with the driver and keep all packaging until next steps are confirmed.

For minor cosmetic issues on furniture, Swacygap can often send a replacement part or a touch-up kit quickly.

If a parcel appears lost—no movement for more than 7 days or not delivered within 14 business days after shipping—reach out to Swacygap. Once the carrier confirms loss, Swacygap will send a replacement at no cost or issue a full refund.

Refused deliveries or undeliverable orders (e.g., repeated missed appointments or incorrect addresses) may be returned by the carrier. Swacygap can re-ship after the address is confirmed and any return/storage/re-delivery fees are paid at cost.

Order changes & cancellations

You may cancel an order that has not entered processing or has not shipped—please tell Swacygap as soon as possible, ideally within 24 hours of purchase. After an order is processed and handed to the carrier, cancellation is not available. After delivery, please see our Return & Refund Policy.

For international orders to the UK, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada, cancellation is not available once the shipment has cleared customs. Need to change the address? Contact Swacygap before shipping; after shipping, carriers may charge a re-route fee and delivery may be delayed.

Warranty, returns & what this page covers

This page describes shipping only. For returns, exchanges, or warranty coverage (for furniture and apparel), please see Swacygap’s Return & Refund Policy and Warranty pages for eligibility, timelines, and who pays return shipping in each case.

Questions or support.

Address: 1506 N 17th St, Abilene, TX 79601

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST